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When will I receive my refund?

Refunds normally appear on statements within 24 hours after a reservation has been canceled, but can take up to three-to-five business days.

If a reservation is canceled shortly after purchase it will result in a "voided transaction," meaning the charge was canceled before the reservation had a chance to process. When this happens, the purchase just disappears from your statement, meaning you will not see a corresponding refund. So if you can't find a refund on your statement for a canceled reservation after three-to-five days, the purchase was likely voided and will no longer appear.

 

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